Frequently Asked Questions


Bedroom reservations can be made online  HERE

All our offers and packages can be found HERE

Our Friends of the Last Drop rate offers you Discount on our Best Available Rate, Complimentary Village Spa access, Voucher to be used in the Hotel, Glass of wine per guest on arrival, Complimentary Early check-in/Late check-out (Monday to Thursday).

Each bedroom is fitted with a smoke detector, any attempts to remove or interfere with it will activate the fire panel leading to a potential hotel evacuation. Please be considerate of your neighbours and ensure to keep noise to a minimum during the early hours of the morning. Dogs must not be left unattended in bedrooms without speaking with Reception and confirming your location.

Children aged 13+ are classed as adults when booking bedrooms.

All bookings must be guaranteed with a credit or debit card. No payment is taken at time of booking – unless you have selected our Revive in 50 package (A £25 pp deposit required at time of booking). The card that made and paid for the booking must be presented upon check in.

To speed up the check in process on the day, take advantage of our online check-in facility. Three days prior to arrival, you will receive an email that will allow check in and will request payment using a secure payment link, It will also ask if you would like to make a pre-authorization. On arrival, you will have the option to pay as you go for your extras or set up a credit on your room using your credit card. We request that all bookings are pre-paid prior to arrival.

Detailed information on hotel facilities can be found HERE

A £100 charge will be applied to your bill if found to be smoking in your bedroom.

Full payment for your stay is expected to be paid prior to arrival.

From Sunday 19th March, the Hotel is introducing a £30 fee per room per stay to access the Village Spa leisure facilities.
It remains however included in our Semi-Flexible, Best Available, Friends of The Last Drop and Revive in 50 rates.

For our guests booking our packages that don't include the spa access, this can be purchased at time of booking or up to 3 days prior to arrival by contacting the  Spa Reception

Due to high demand, guests with spa access must pre-book their time slot for a 50 minute Thermal Journey access and 50 minute Swimming Pool access, to do so please E-Mail the Spa Reception prior to arrival.

Access to the Village Spa facilities is by pre-booked timeslot for Spa Facilities with  1 x 50-minute Swimming Pool session & 1 x 50-minute Thermal Journey (inc Hydrotherapy Pool) session per person per night stay. Timeslots are subject to availability & to pre-booked prior to arrival with  Spa Reception . 

Family Bedrooms

Many of our bedrooms can accommodate up to 3 adults or 2 adults and 3 children. We are unable to accommodate 4 adults in one bedroom. Alternatively, we have a number of interconnecting bedrooms.


Executive Bedrooms

Robes and slippers are provided free of charge in all our Executive bedrooms.


Ground Floor Bedrooms

We have a selection of ground floor bedrooms with walk-in showers.
We can assist with access and luggage in and out of your Bedroom and the Hotel.


Special requests

It is essential to pre-book and inform us of any special requests prior to arrival. Please email our team HERE


Early Check-in & Late Check-out

Check-in is FROM 14.00 on the day of arrival. This means, that you will not have access to your bedroom before that time. Should your estimated time of arrival be earlier than 14:00, please take advantage of our early check-in service for a £30 supplement per room and includes early use of the Village Spa. Early check-in remains subject to availability, so we recommend you check with our reservations team at HERE.  

Check out is 11:00. A late check out service can be arranged subject to availability. We recommend to book it in advance directly with our Reservations Team HERE. Alternatively, you can speak with the Reception Team on your day of departure. The fee is £30 per room and includes late use of the Village Spa.


Bedroom Facilities

Hairdryers, iron, ironing board, tea/coffee making facilities & safes are standard features in all our bedrooms.

Our ESPA Luxury Pamper Pack includes a Bath robe, slippers and a facecloth per person, ESPA toiletries and a bottle of mineral water. We recommend purchasing the pack online as part of your reservation for an extra £7.50 per person.

Bedroom linen for guests staying longer than 3 days will be changed on the 3rd day not daily this is supporting our Green policy. If you do not require your bedroom making up please let Reception know on the day.



We have over 450 complimentary car parking spaces. We recommend checking-in first prior to unloading your luggage so we can advise the best location to park your car for easy access to your bedroom. We have 4 designated disabled spaces at the front of the Hotel.

For lost property please E-Mail your query HERE . We will respond within 24hrs.

The hotel is pet friendly.  We offer a selection of areas for pets to dine with their owners. We provide bowls and doggy stuff. For our residents, a £20 charge applies for each pet per night.

Access to the Village Spa is by pre-booked timeslot for Spa Facilities with use 1 x 50-minute Swimming Pool session & 1 x 50-minute Thermal Journey (inc Hydrotherapy Pool) session per person per night stay. Please E-Mail to pre-book your slot. Timeslots are available to book from check-in at 14:00, last admittance to the Village Spa on your day of departure will be 10:30am

Spa treatment reservations can be made online or via our Spa reservations office Monday-Friday 09:00-18:30 Saturday-Sunday 10:00-17:00 please call 01204 873560.

Shoe-shines, shaving kits, shower caps, toothbrush and toothpaste as well as feminine hygiene products are available from Reception.



Table reservations can be made online HERE

Children’s menu is available for under 13 year olds for £10.50 per child. Alternatively, they can order half portions from our two course A La Carte menu.

Breakfast is served Monday 06:30-10:30 | Tuesday - Friday 06:30 - 10:00 | Weekends and Bank Holidays - 07:30-10:30

Dinner served Monday to Sunday - 18:00-21:30

We offer a selection of dining options found HERE



Our spa facilities are detailed  HERE

The Village Spa is open Monday-Friday 06:30-22:00, Saturday 07:30-20:00, Sunday 07:30-20:30. Last entrance for the spa pool is one hour prior to closing time. Over the weekend, the Hydrotherapy Pool does get very busy and access may be restricted between 15:30-16:45. 

Village Spa access is by pre-booked timeslot between 13:00-19:00. There is no need to pre-book access to our Spa for use before 13:00 or after 19:00. Use of Spa Facilities is 1 x 50-minute Swimming Pool session & 1 x 50-minute Thermal Journey (inc Hydrotherapy Pool) session per person per night stay. Subject to availability, usage is FROM check-in at 14:00, until day of departure with last admittance to the Village Spa at 10:30 and vacate the facilities by 11:15. 

Lockers are available within the Village Spa facilities requiring a refundable £1 coin. Leisure towel are provided to our Hotel guests and those on Spa Day packages. 

Official swimwear is only acceptable in the Village Spa Pool & Thermal Journey leisure wear is not acceptable.

Our Revive 50 package includes a bathrobe & slippers per person in your Bedroom other packages do not, however they can be hired at a supplement from Spa Reception.

Our range of ESPA products can be purchased HERE or at the Village Spa reception desk.

We strongly recommend booking your spa access, treatment or Spa Day online ahead of your visit to avoid disappointment on the day  HERE

A range of adult and children swimwear, flip-flops, arm bands and goggles can be purchased at the Village Spa reception desk.

A wide range of ESPA products and gift sets can be purchased from the Village Spa reception desk 7 days a week during opening hours.

Please be mindful that a +16 years age restriction applies to use the Thermal Suites, Gym and treatments.

Our Health & Safety policy for the Swimming pool is a ratio of one adult per two children (the adult must be in the pool with the children).

Those with pre-existing medical concerns please check with your doctor prior to arrival, all facilities are used at your own risk.


Gift Vouchers can be purchased online HERE



If you are attending a conference, private event, or a wedding, we recommend all our visiting guests to know in advance the name of the suite hosting the event.

Each of our banqueting suite has its dedicated car parking areas. It is not necessary to go to the hotel’s reception as all our suites are signed posted. View Site Map HERE

Taxis can drop you off and pick you up directly outside your banqueting suite.



This is a non-smoking hotel, smoking or vaping is not permitted in bedrooms or public areas. Our designated smoking area is outside the Drop Inn.

For more information

Contact us by


Discount on our Best Available Rate | Complimentary Village Spa access | Voucher to be used in the Hotel | Glass of wine per guest on arrival | Preferential Cancellation Terms | Complimentary Early check-in / late check-out (Monday to Thursday) – subject to availability