Frequently Asked Questions Spa
How do I book Spa Access?
Pleases E-Mail our Spa reception team via E-Mail to check availability and proceed with the booking.
Why do I need to book specific spa timeslots?
To ensure all guests enjoy a relaxing spa experience and to avoid overcrowding, we ask guests to book access to the Village Spa between 1:00pm and 7:00pm. Our Spa Reception team will require your full name, room number (if you're staying at the hotel), arrival and departure dates, the number of guests in your party, and your preferred date and time. No booking is required for spa access outside of these hours.
What are the opening times of the Village Spa?
The Village Spa is open:
- Monday–Friday: 6:30am – 10:00pm
- Saturday: 7:30am – 10:00pm
- Sunday: 7:30am – 10:00pm
Please note that the last entry to the spa pool is one hour before closing.
Are lockers provided?
Yes, lockers are available within the Village Spa facilities requiring a refundable £1 coin or token. Leisure towels are provided to our Hotel guests and those on Spa Day packages.
Is there a dress code for the Village Spa?
Yes. Appropriate swimwear must be worn when using the spa pool and Thermal Journey facilities. Leisurewear and outdoor clothing are not permitted within the spa pool areas.
Is there an age restriction for using the spa facilities?
Guests must be aged 16 or over to use the Thermal Suites, gym and treatment rooms. Children under 16 are welcome to use the swimming pool when accompanied by an adult. Our Health & Safety policy allows one adult to supervise a maximum of two children, and the supervising adult must remain in the pool.
Can I bring alcohol and drink glasses into the Village Spa?
No, alcohol and glass containers are nor permitted anywhere within the Village Spa to ensure the safety and comfort of all guests.
Can I use my mobile phone in the Village Spa?
We kindly ask guests not to use mobile phones within the Village Spa and to respect the privacy of other guests at all times.
Can I have Spa Treatments if I am pregnant?
Yes. We offer a selection of pregnancy-safe spa treatments.
Guests who are up to 11 weeks pregnant can enjoy selected facials and our Be Mindful package.
From 12 weeks onwards, additional treatments are available, including Be Restful, Be Relaxed, Be Revived, Be Mindful, Be Grounded (pre-natal), Inner Calm Massage, Scrub and selected body treatments.
Can children have Spa Treatments?
Spa treatments are available for guests aged 16 and over only. Guests aged 16 or 17 must be accompanied by an adult aged 18 or over, and treatments will take place together in one of our duo treatment rooms.
Do you offer Spa Day Passes?
Yes. We offer Spa Day Passes for access to our leisure facilities from Sunday to Thursday between 10:00am and 2:00pm.
- £30 per person
- Advance booking and payment are required
- Not available during school holidays
Please contact our Spa Reception team for availability.
What facilities are included at the Village Spa?
The Village Spa includes an 18-meter indoor swimming pool, fully equipped gym, an outdoor hydrotherapy pool, and a thermal suite including multiple saunas and steam rooms.
Can I cancel or change my spa booking?
Please contact the Spa Reception team as soon as possible if you need to amend or cancel your booking.
Do you cater for allergies or medical conditions?
Yes. Please let our Spa Reception team know about any allergies, injuries or medical conditions before your treatment so your therapist can tailor your experience safely.